Community Manager

Location: Singapore

About Us:

MONOKEI is an input device company making good things for everyone. We believe in making great looking products that last. We believe that good tools should be great experiences.

Position Overview:

We are looking for a passionate and driven Community Manager to lead our efforts in building and nurturing a thriving community around our brand. MONOKEI is a company that believes that our fans deserve the best attention we can give them, and you will build upon current community efforts to take our engagement to greater heights.

The ideal candidate will have a deep understanding of community dynamics, exceptional communication skills, and the ability to create and maintain a positive and inclusive environment for our community members. You understand that customers are people first, and can work to expand our reach in creative ways.

Key Responsibilities:

• Community Development:
• Develop and implement a community strategy that aligns with the company’s goals and values.
• Create and manage online and offline communities that encourage engagement, knowledge sharing, and a sense of belonging among members.

2. Engagement and Interaction:

• Act as the primary point of contact for community members, responding to inquiries, comments, and feedback in a timely and empathetic manner.
• Encourage discussions, interactions, and collaboration among community members.
• Monitor community channels and social media for trends and discussions relevant to the brand.

3. Content Creation:

• Conceptualise and curate content that resonates with the community and encourages participation.
• Organise and promote events and content that educate and entertain community members.

4. Moderation and Conflict Resolution:

• Maintain a safe and respectful community environment by moderating discussions and addressing inappropriate behaviour.
• Resolve conflicts and disputes within the community while upholding community guidelines.

5. Feedback Gathering:

• Collect and analyse feedback from the community to provide valuable insights to the company.
• Use feedback to influence product development, marketing strategies, and customer support improvements.

6. Data Analysis:

• Analyse community data and metrics to assess the success and engagement of the community.
• Report on community growth and performance to the leadership team.

7. Advocacy and Ambassador Programs:

• Identify and nurture community advocates and ambassadors to promote the brand and its values.
• Collaborate with advocates to create advocacy programs and reward systems.
  

Qualifications:

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience as a Community Manager or in a similar role.
• Strong interpersonal, communication, and conflict resolution skills.
• Proficiency in social media platforms and community management tools.
• A deep understanding of online community dynamics and trends.
• Excellent written and verbal communication skills.
• Empathy and a strong customer-centric focus.
  

If you are passionate about building and nurturing engaged communities and want to be a key part of our brand’s growth, we invite you to apply for the position of Community Manager at MONOKEI. Join us in creating a vibrant and loyal community around our products and services.

Benefits:

• Competitive salary and bonus structure.
• Medical benefits.
• Collaborative and dynamic work environment.
• Flexible vacation policy.
• Reasonable, non-crazy work hours.
• Flexible work arrangements.
• Staff discount on MONOKEI products.

If you are passionate about building and nurturing engaged communities and want to be a key part of our brand's growth, we invite you to apply for the position of Community Manager at MONOKEI.

Application Process:

Interested candidates are encouraged to submit their resume, a cover letter, and any relevant work samples to people (at) monokei (dot) co. Please include "Community Manager Application - [Your Name]" in the subject line.

MONOKEI will be prioritising applicants who have a current right to work in Singapore, and do not require MONOKEI’s sponsorship of a visa. That said, we’re open to folks who are currently based out of Singapore.

We will only contact shortlisted applicants.

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MONOKEI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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