We have some unfortunate news to share.
As of now the team feels that the caps are close to what we’re trying to achieve, but there are still scratch instances from various users.
After much discussion, we’ve decided we’ll be cancelling and refunding all Series 1 orders. For buyers who also purchased deskmats with keycaps, we are open to tweaking your orders for deskmat fulfilment only. The Heno Confetti deskmats will still be on sale.
We understand that this is not ideal, so we will cover all fees that will occur from refunds for vendors.
We would also like to share that we’re working closely with the manufacturer to tweak and fix this issue.
We’d like to reiterate that we’ve been in contact with all streamers and folks who’ve gotten the caps so far in order to work on this issue.
We’ll still be selling Series 1 keycaps after we fix em’, more information to follow at a later time.
Thank you all again for your feedback and constructive criticism.