What are my payment options?

We accept Visa, Mastercard, and American Express debit and credit cards.

Why was my payment method declined?

Banks and payment providers may decline your transaction for a variety of security reasons to protect the customer. Check with your payment provider for more information.

For non Singaporean customers, you may consider calling your bank and informing them that you're making an overseas transaction.

Why was my order cancelled?

Your order was most likely highlighted as possibly fraudulent and automatically cancelled by Shopify. Check with your bank or payment provider for more information.

Grab Payment Option

For Singapore customers only:

MONOKEI now supports GrabPay and PayLater!*

  1. Add your item to the cart.
  2. At checkout, select "Grab" as your payment option. Follow Grab's prompts to complete your purchase.

For more information please refer to the following articles:

*Grab's T&C applies.