Knowledge Base

Account

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How do I create an account?

I've forgotten my password.

How can I check my past orders?

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Products

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What is a group buy / preorder?

What's the status for my group buy / preorder item?

I missed out on a particular group buy product. Can I still place an order?

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Orders

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Can I cancel or make changes to my order?

I can't find my order number. Why?

I accidentally deleted the order confirmation email. Help!

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Shipping & Delivery

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Where does MONOKEI ship to?

How do I qualify for free shipping?

I can't seem to ship to an address. Why?

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Payment

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What are my payment options?

Why was my payment method declined?

Why was my order cancelled?

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Additional Questions

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What's the best way to receive updates?

What is the Human Limit?

Can I email in a different language? 我能用中文沟通吗? 日本語でメールしてもいいですか?

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